Shipping & Returns
Flowers may be delivered in fully bloomed, semi-bloomed, or bud stages. For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address.
recipient not available.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Return & Refund Policy
No returns are allowed. However, in case of a wrong or a defective product has been sent, do let us know at the earliest. (within 3 hours of delivery.)EYL is not responsible and does not guarantee a refund for cases where:
Flowers, plants, fruits, sweets, gift products, and preserved items are delivered to the incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment. Once processed by EYL, a refund takes 7 to 10 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which takes 7 to 10 working days.
If any product received by you is damaged/defective, you can let us know about the same. You can call us at +91-8691911911 or send us an e-mail/WHATSAPP with the photographs of the same at firstname.lastname@example.org upon receiving the product. We will either deliver you the new product or refund the amount to you. Subject to the Terms and Conditions, once the refund is initiated by EYL, it takes 7-10 business days for the refund amount to reflect in your account.